Terms & Conditions
TERMS & CONDITIONS
Discretion and Privacy
All products are shipped in plain, discreet boxes with secure packing tape across all openings. Purchase comfortably knowing that digression and privacy are our top priority.
All delivery details, billing charges, and invoices are discreetly organized. Our official trading name that will appear on consignments and statements is, “Personal Technology Pty. Ltd.” Rest assured the name “Sex Machines,” is only used for our products and marketing.
This table is an approximate guide for transit times for in-stock products.
|Delivery to Sydney, NSW||1-2 days|
|Delivery to Melbourne, VIC||2-3 days|
|Delivery to Brisbane, QLD||1-2 days|
|Delivery to Canberra, ACT||1-2 days|
|Delivery to Adelaide, SA||3-4 days|
|Delivery to Perth, WA||5-6 days|
|Delivery to Hobart, TAS||4-5 days|
|Delivery to Darwin, NT||
Receiving Items From Couriers
For sex machine purchases, we ship with a professional courier to ensure valuable items are safely signed for on delivery. This assists us with careful handling and also fraud prevention. Please note delivery can only be made to physical street addresses, no PO boxes. Please make sure the address on the delivery address is correct. It is important that the suburb is correct and matches the postcode. Our products can be delivered to a home or work address. Couriers require a signature upon delivery. Anyone at the designated premises can sign for the product. Deliveries are made from Monday to Friday between 8 am and 5 pm. If you are not home when the courier attempts delivery, they will leave a card with the details of the local depot for collection.
Please allow up to 48 hours for in-stock products to be shipped. This may vary during busy periods however our team works very hard to ensure orders are shipped ASAP.
Products available on backorder will be shipped as soon as stock is available. Products available on back order are listed as such on the ‘product page’. We endeavor to ship our pre-sales as soon as possible in all cases. Products on back order are given the utmost priority to be completed in a timely fashion.
Cancellations are not offered based on a change of mind or change or circumstances.
Dispatch and Delivery Times
All ‘in-stock’ products will be put through to shipping within one business day. Please check our opening hours in your time zone on our website and allow for some delays if ordering over a public holiday period. Shipping to East coast capital cities generally takes 1-3 business days. Shipping to Adelaide is generally 4-5 business days. Shipping to Perth is generally 5-6 business days. Shipping to Darwin or Hobart is generally 6-7 business days. Other locations will generally vary from 1 business day to 10 business days (10 days for regional NT).
“Sex Machines” (“Personal Technology Pty. Ltd.”) warrants that all new Sex Machine products are warranted to the original purchaser (“Purchaser”) against manufacturing defects in materials and/or workmanship for a period of (1) year from the date of original purchase. “Sex Machines” will require the customer to complete a standard procedure for warranty claims that will involve media such as photos and videos to help Sex Machines after sales staff establish the fault with the product. This is mandatory.
Consumer Component Warranty
The warranty period is calculated from the original purchase date. The original receipt of purchase is required to establish proof of purchase and warranty date and must be provided to Sex Machines for all warranty claims. Only the individual components themselves are covered by the warranty. The removal, assembly and tuning requirements of the component is borne by the customer making the claim. The costs/inconvenience caused by the loss of use of the product is not covered whilst the warranty procedure takes place. The warranty for replacement components will be based on the original purchase date, as identified on the original purchase sale receipt.
Under no circumstance will a replacement component have a warranty date different from the original purchase date. If a replacement is necessary due to a defect in materials and/or workmanship, then upon return to Sex Machines: The component will be replaced free of charge if it becomes defective during the warranty period. Shipping costs are additional.
Sex Machines will have no obligation under this limited warranty in the event the product is damaged or destroyed as a result of any of the following events: component use on a non Sex Machines product, damage or destruction by abuse; collision; theft; improper maintenance or mishandling of the product; natural forces such as wind, lightning, hail, etc.; any wilful or negligent act; penetration, or opening of the product casings in any manner. Replacement will be honored only by Sex Machines. This is Sex Machine's exclusive warranty.
No party is granted express or implied authority to change or annul this warranty in any manner. Implied warranty including that of merchantability and fitness for a particular purpose are expressly limited in duration to the duration of this warranty. Sex Machines disclaims any liability for special, incidental or consequential damages. If you purchase your product in a state/province/territory that disallows limitation on implied warranty, or the exclusion or limitation of special, incidental or consequential damages, the limitation and exclusions stated above may not apply to you.
This warranty gives you specific legal rights. You may also have other rights which vary by location.
Terms of Limited Warranty
This warranty becomes effective on the date of original purchase. This warranty is not meant to suggest or imply that the products cannot be broken or will last forever. It does mean that the product is covered subject to the terms of the warranty.
This warranty applies only to the original Purchaser of the product and is not transferable to subsequent owners or any other party. This warranty is void if the product is subjected to abuse, neglect, improper repair, improper maintenance, alteration, modification, an accident or other abnormal, excessive, or improper use, at the sole discretion of Sex Machines. During the duration of this warranty, Sex Machines, at their cost, will either repair the product component(s) or at Sex Machine’ sole discretion, will replace any defective product component(s) with the same or equivalent component(s). The foregoing warranties are in lieu of and exclude all other warranties not expressly set forth herein, whether express or implied by operation of law or otherwise, including, but not limited to any warranties of merchantability or fitness for a particular purpose. In no event shall Sex Machines be liable for incidental, consequential or punitive damages arising from use or unavailability of the product component(s) in any manner, including, without limitation, damages for personal injury, property damage, or economic losses, whether based on contract, warranty, negligence, product liability, or any other theory.
Sex Machine's liability hereunder is expressly limited to the repair or replacement of product component(s), or at Ses Machine's sole discretion, to the net amount paid by the original purchaser. If the original Purchaser elects to repair a defective product component(s) themselves or use the services of someone other than Sex Machines (or its designee) to repair the product, or if Purchaser uses a replacement part not authorized by Sex Machines, Sex Machines will not be liable for any damage, failure or loss caused by the use of such unauthorized service or parts. If the Purchaser does not have a valid warranty claim as set forth in the Terms and Conditions, this limited warranty does not include such shipment or transportation costs.
This warranty does not cover: normal wear and tear damage, damage due to exposure to the elements (i.e. water or sun damage), failure from abuse, neglect, misuse, or accident damage from improper use, or similar activities or any activity that is not consistent with the intended use of the product damages resulting from improper usage of the machine or use of any accessory not supplied by Sex Machines installation of any parts, accessories, or electrical component(s) not originally intended for or compatible with the product as sold, or any modification of the product or any component(s) originally supplied, that have been changed or modified for any purpose whatsoever, other than by Ses Machine or its authorized agents. All warranties are void if the product is used for any purpose other than the reasonable intended use of the product. Additionally, this warranty does not cover damage associated with commercial use.
Further Warranty Terms
The company warrants that the product will be free from defect in materials and workmanship for a period of 12 months. If the product proves defective under normal usage within the limitations given, a claim must be filed during the warranty time period. If the product is proved faulty under normal usage, Sex Machines will at its discretion:
- Repair the product by means of email support with supplied photos and/or footage to demonstrate the fault or issue from the customer.
- Repair the product with new or refurbished parts within a reasonable time frame.
Warranty matters cannot and will not be discussed through telephone discussions as all matters must be written in an email to keep a paper trail of all things said.
The following situations are beyond the warranty inclusions:
- Damage has been caused by modification or used outside what is specified within the product limitations.
- The product has been dismantled or repaired by an unauthorized third party.
- Damage or fault has been caused by other issues.
- Natural wear and tear does not affect product function, including scratches, wear and tear on product, attachments, accessories, power supplies and any components.
- Excess forces or load.
- Damage caused by accidents, such as: dropping the product or leaving the product in a wet environment where rust or corrosion has developed on the product. This includes coastal areas where salt spray is abundant.
- Damage caused by overloading the product.
- Damage caused by water.
- Damage caused by natural events such as fire, flood, storm or extreme temperatures.
Further Warranty Terms
It is important to follow and observe all safety information to ensure the safe use of the product and accessories.
- Do not use the product if the case is broken or opened.
- Do not use if the product emits an unusual smell, smoke or excessive heat.
- Do not use if product leaks any substance and avoid contact with the product.
- Keep out of reach of children and pets.
- Exposure to electrical charges could result in serious injury or death.
- Unplug or disconnect the product from AC power before removing or attaching battery or performing any service.
- Never attempt to work on or modify the product when it is plugged into AC power source. You may risk serious injury from electric shock as well as damage to the product.
- The cells within the battery pack contain toxic substances.
- Do not attempt to open batteries. Do not insert any objects into the battery or use any device to pry the battery out of the product.
- If you insert an object into any of the battery ports or openings you could suffer electric shock, injury, burns or cause a fire.
- Attempting to open the battery casing will damage the casing and could release toxic and harmful substances and render the battery pack and product useless and warranty voided.
- Observe and follow all safety information on the warning label found on the batteries.
- Failure to charge the batteries could result in permanent damage to them. Left unplugged, the batteries could fully discharge over time and could cause permanent damage rendering the battery pack and product useless and warranty voided.
- Only use chargers supplied and approved by Sex Machines and never attempt to bypass or override the protection circuits.
- Do not attempt to wash the product with water or high-pressure water washers.
- Avoid getting water near or into the charge port.
- Do not fit or install any voltage measuring devices to any components.
- Always make sure that the charger port is dry before you connect the charger cord.
- Do not submerge the product, or battery or charger into water. If you suspect the batteries or product have been submerged or experienced water intrusion, do not attempt to remove the batteries.
- Do not plug the charger into the product if the battery, motor or charger has been submerged or exposed to water ingress.
- As will all rechargeable batteries, do not charge near flammable material or liquids.
- If you use, charge or store the product outside the limits specified, you may void the warranty. You may also damage your batteries and/or experience a reduced range and inconsistent battery charging.
- Do not leave the portage battery pack charging or stored in any room, dwelling, vehicle or confined space that is above 30° Celsius or below 5° Celsius. Leaving your portable battery pack or sex machine in a hot vehicle may cause damage to the battery, motors, vehicle or surrounding environment.
- Lithium Ion batteries are classed as, “Hazardous Materials.” Transporting Lithium Ion batteries by air or other methods may be prohibited by policies or law.
- Contact the designated company or agents transporting the battery pack and/or sex machine for their rules and regulations.
- Failure to follow these instructions could cause electric shock, injury, burns or cause a fire.
Aftermarket components or, modifications Procedures
Warranty work must be performed by Sex Machines or an authorized agent of Sex Machine. Proof of purchase must be provided. To qualify for warranty services, a Warranty Product Return Authorization Number (“WPRAN”) must be obtained by the original purchaser from Sex Machines. The original Purchaser must contact a Sex Machine representative to discuss the problem with the product and to obtain a WPRAN. Upon issuance of a WPRAN, the product component(s) must be returned to Sex Machines at its designated location for warranty work. The original Purchaser is responsible for the return of the product, undamaged in transit, to Sex Machine for warranty work and for the costs associated with shipping and ensuring the product and component(s) when returning them. If Sex Machines authorized qualified technicians to determine a warranty claim is valid and conforms with this warranty, Sex Machines will repair or Sex component(s) or replace the entire product at Sex Machine's cost, including materials and labor. For valid warranty claims hereunder, Sex Machines will reimburse the original Purchaser for shipping and insurance costs incurred as a result of returning the product to Sex Machines for warranty work at standard ground shipping rates, and Sex Machines will pay for shipping costs to return the product to the original Purchaser.
Our extensive quality control means that our products are thoroughly tested and ultra-reliable by industry standards.
All products are warranted to work as described on arrival and for the warranty period. If there is a warranty/returns claim it will be assessed by Sex Machines and repaired under warranty. Sex Machines products can only be assessed by Sex Machines. Sex Machines is not liable for any unauthorized repairs to or inspections of our products. If your Sex Machines product has an issue you must notify Sex Machines and inform us of the problem, we will then arrange to assess the product.
Under the consumer guarantee, customers are entitled to a refund if the product has a major fault. This can only be assessed by Sex Machines. Once the product has been returned, if there is a minor fault that is easily repaired, it will be repaired in a timely fashion and the product will be sent back to the customer at Sex Machine's cost. If there is a major fault with the product we will arrange a refund immediately.
Why don’t we offer free returns?
We do not accept returns for change of mind. In our line of products, unless the item is majorly damaged or defective upon arrival, we’re not able to offer returns for a refund because there is a moderate risk of damage in transit once the goods have been taken out of the carton by the customer.
We accept a certain level of risk each time we ship out one of our products and unfortunately the courier accepts nil responsibility. If something is damaged in return freight, essentially we may have cost ourselves the value of the write-off if someone has simply changed their mind, or didn’t read the item description before purchase.
Do you offer a free trial?
For companies that offer free 30-day returns are alike, what do you imagine happens to those products that are returned? Does the company also offer demo stock for a discounted price? If another shop or brand offering free returns and are not offering demo stock for sale, do you care to guess what happens to those used returns? For these reasons, we do not offer free trials.
When you buy a Sex Machines product, you’re buying a 100% new, unused product.
Please contact Sex Machines for any warranty related matters.